Claims on the Front Line: A Better Customer Experience Starts Here
When it comes to F&I programs, the importance of the claims department can’t be overstated. The employees in the claims department are on the front lines – day in and day out – interacting with the customer and shaping the customer experience. Here at RoadVantage, it’s a job that comes with the great responsibility to uphold our mantra of “A Better Customer Experience.”
The Academy Experience
We recently had the opportunity to attend one of the F&I training classes, taught by F&I Training & Development Specialist Dave Perriton and Academy Director Tony Dupaquier. The Y.E.S. F&I Workshop is an intensive three-day course that proclaims to have “a progressive and innovative curriculum designed to help capture backend profits while maintaining high CSI levels.” Needless to say, our interest was piqued to learn more.
Gearing up for NADA 100
2017 is going to be an exciting year. This is the year that NADA — the National Automobile Dealers Association — turns 100 years old. We are looking forward to being in New Orleans later this month for NADA’s annual conference and learning more about what’s in store for the automotive industry this year. In the meantime, we wanted to reflect on NADA’s past 100 years and accomplishments.
If Experience Counts, Count on RoadVantage
Over the last 30+ years that my partners and I have been in this business, the world of F&I – the products, the dealers who sell our products, the consumers who buy them, the tools and processes we use to buy and sell them – have all evolved dramatically. We’ve witnessed these changes, we’ve responded to them, adapted with them – and, in many cases, we’ve spurred them.