At RoadVantage, one of the things that truly sets us apart from anyone else in the industry is our passion for providing the best customer experience. We believe in having a great product, but even the best product in the world means nothing if the dealers, agents and end-users are unhappy with their experience. That’s why we’ve made it a priority — from our executive leadership on down— to put our customers first on every level.
We also know that it’s easy to say one thing, then do something completely different. Every employee in our company is committed to our mission of excellence. They take pride in knowing that not only are we providing quality products, we are providing best-in-class service to go along with it. We hear time and again that our employees are one of the best things about working with RoadVantage. It is humbling to hear firsthand accounts that all say the same thing: RoadVantage has attracted the best and the brightest in the F&I industry, all committed to the same goal of excellence.
“It’s very simple,” said Kurt Doeren, owner of Chicago-based CIC Automotive. “Even though we’re partners, I feel like I work for them, and they work for me. With all of the people there, I feel like I’m the number one priority when I need something.”
“Their people — from top to bottom— are top notch, very attentive and willing to go the extra mile for TST and our customers,” agreed Tom Sullivan, the general manager at TST Inc., based in Pittsburgh, Pa. He went on to note, “Everyone I’ve met and dealt with has been first rate. They’ve built their company with quality individuals from Garret [Lacour, CEO] on down.”
Those kinds of responses are humbling and gratifying, since it means that our commitment to our customers is returned in spades. They continue to do business with us — view us as not just vendors, but partners in their business — because we treat them the same way.
“Everything seems great until a customer calls me and says it’s been cumbersome to file a claim, or a pain to talk to someone or find out more information about their contract. I have not had one complaint since I’ve started working with RoadVantage,” noted Matt Johnson, owner and operator of the Holiday Auto Group in West Whitesboro, Texas.
To make a difference each day is our driving philosophy, and the way we believe all businesses should be run. We are honored to work with some of the industry’s best dealers and agents, and we go out of our way to take care of their customers so everyone comes out feeling good about the relationships. It isn’t just a set of empty words; it is a promise we make every day, to every person we work with on every level.
So thank you. To our staff, to our dealers, to our agents and to our customers, we are incredibly grateful for you, and we look forward to serving you for the days, months and years to come.
This post was written by: Garret Lacour, CEO RoadVantage
Published: April 7, 2016
Original Source: http://roadvantage.com/2016/04/07/the-true-bottom-line