Claims & Customer Service

Call: Ancillary Products — 855-902-5246

Call: Mechanical VSC — 844-427-4278, Option 1

Chat with our Live Chat feature

Fax: Please Fax RO or invoices to 512-795-9069, or email to

Online: Your User ID at our Portal 

(Please note that the RoadVantage Claims Portal is reserved for authorized dealership personnel only. Contract holders/consumers should call our toll-free phone number, 855-902-5246, for assistance. Thank you.)

Claims & Customer Service Hours of Operation:

7:00 a.m. – 7:00 p.m. CT, Monday – Friday
8:00 a.m. – 3:00 p.m. CT, Saturday

All contacts made after regular business hours — messages, faxes, and voicemails — will be returned the next business day. (Please note: holiday hours may be different.)

Learn more about the convenience of using the RoadVantage Claims App

With the intuitive Claims App, dealership service writers can easily submit and manage claims from their smartphones. The app is available for download now on the Apple App Store and Google Play.

Learn More >