Vantage Point

Saving F&I's Reputation

April 19, 2017

This week, we came across a news item from a local NBC station about a couple deciding to purchase a vehicle service contract when their factory warranty was up, because they wanted to ensure they were protected if something went wrong.

Read more...

The Fastest-Growing Vehicle-Buying Population

April 13, 2017

It’s impossible to escape this fact. In every publication, including Automotive News, there is at least one article pointing to Millennials as the fastest-growing car-buying population in the United States. By 2020, they will make up about 40% of the entire U.S. vehicle market.

Read more...

The Academy Experience

February 23, 2017

We recently had the opportunity to attend one of the F&I training classes, taught by F&I Training & Development Specialist Dave Perriton and Academy Director Tony Dupaquier. The Y.E.S. F&I Workshop is an intensive three-day course that proclaims to have “a progressive and innovative curriculum designed to help capture backend profits while maintaining high CSI levels.” Needless to say, our interest was piqued to learn more.

Read more...

Claims on the Front Line: A Better Customer Experience Starts Here

March 3, 2017

When it comes to F&I programs, the importance of the claims department can’t be overstated. The employees in the claims department are on the front lines – day in and day out – interacting with the customer and shaping the customer experience. Here at RoadVantage, it’s a job that comes with the great responsibility to uphold our mantra of “A Better Customer Experience.”

Read more...

If Experience Counts, Count on RoadVantage

January 26, 2017

Over the last 30+ years that my partners and I have been in this business, the world of F&I – the products, the dealers who sell our products, the consumers who buy them, the tools and processes we use to buy and sell them – have all evolved dramatically. We’ve witnessed these changes, we’ve responded to them, adapted with them – and, in many cases, we’ve spurred them.

Read more...