Your Privacy Rights

PLEASE READ OUR PRIVACY POLICY AND TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. YOUR USE OF THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS. IF YOU CHOOSE NOT TO ACCEPT THESE TERMS, PLEASE DO NOT USE THIS WEBSITE.

This notice is being provided by Vantage Administration Services, LP (“VAS”) and Vantage Warranty, Inc. as well as on behalf of any subsidiaries, owners, and entities or related consultant websites to which you may be referred through this website. We value our customers’ and affiliates’ privacy and this notice is to inform you about how we collect and use nonpublic personal and public information about our website users, how the information is disclosed to third parties, and your rights regarding the use of this information. This is the primary way we will provide you with information regarding our collection, use, and disclosure of your nonpublic personal information. We will use your nonpublic personal information in a manner consistent with this Privacy Policy. This Privacy Policy is revised and effective as of January 31, 2018.

Index:

Information We Collect

  • Nonpersonal Information
  • Nonpublic Personal Information
  • Information from Children
  • Use of Cookies and Tracking Technologies

Information Disclosure or Use

  • Disclosure for Legal Purposes
  • Disclosure to Other Parties
  • Third-Party Service Providers
  • Data Security
  • Data Retention
  • Reviewing Your Information
  • Privacy Policy Changes
  • Links to Other Websites
  • California Residents Rights
  • Response to Do Not Track Signals—California Residents’ Notice
  • Contact Information

INFORMATION WE COLLECT

The information we receive depends on what you do when you visit our website. We do not collect or retain any nonpublic personal information unless you choose to provide it to us.

Nonpersonal Information

When you visit our website, VAS may collect and store non-personally identifiable information such as:

  • the name of the domain from which you access the internet,
  • your internet service provider, your IP address, and general geographical access point data,
  • your browser information and the type of device you are using,
  • the date and time you access our website,
  • the pages of our website that you view, or
  • the internet address of the website from which you linked to our website.

This information may include other data that does not identify you personally. We use this “nonpersonal information” to generate web use statistics and measure website activity in order to improve your experience at our website. We do not identify you with this information.

Nonpublic Personal Information

If you do not wish for your nonpublic personal information to be made public, please do not post it in areas of the website that are open to the public—areas such as testimonials, bulletin boards, blogs or chat rooms. We do collect nonpublic personal information about you from the following sources or actions:

  • You contact us directly through the website or any other means including, but not limited to, telephone calls, chat sessions, surveys, emails, or blogs and provide information to us.
  • You enroll in our any of our limited access web portals.
  • You make application to us for services or employment.
  • You purchase products we administer or supply to vendors.
  • Your transactions with us or others, such as your claim information, payment history, or underwriting information,
  • Your lienholder, primary insurance provider, automobile dealership, or repair center.

The information we collect may include your name, email address, postal address, telephone number, product purchase information, vehicle-related data, and other relevant information. You are not required to provide this information, but if you choose not to provide it, you may not be able to purchase products we provide or administer, we may not be able to process your claims, and we may not be able to respond to questions you may have. If we do combine non-personal information with nonpublic personal information, the combined information will be treated as nonpublic personal information for as long as it remains combined.

Information from Children

Our website is not intended to be used by children under the age of 13. We do not knowingly collect nonpublic personal information from children under that age. We request that children under the age of 13 not submit their email address or any personal information to us. We will delete any nonpublic personal information for children under 13 inadvertently collected when we become aware of it.

Use of Cookies and Tracking Technologies

Our website may use “cookies”, pixel tags, web beacons, Google Analytics, and other similar technologies which transfer information to the hard drive of a user’s devices. These technologies help us better understand user behavior, tell us which parts of our websites people visit, and assist and measure the effectiveness of advertisements and web searches. The use of cookies is common and you will find they are used at most major websites. Most browsers are initially set to accept cookies, but you may change your settings to notify you when a cookie is being sent or updated, or to stop cookies from being sent to you. You should check the “Help” section of your browser for more information if you wish to change these settings. If you block the receipt of cookies, it may prevent us from recognizing you as a previous visitor and prevent us from being able to customize your experience on our website.

INFORMATION DISCLOSURE OR USE

Disclosure for Legal Purposes

We disclose nonpublic personal information about you to third parties that are not affiliated with us only as permitted by law. Third parties not affiliated with us are companies not under common control or ownership of VAS’s owners. We may be required to disclose information to government entities in response to a subpoena, to fulfill a government requirement, to meet legal requirements, to defend our legal rights or property, or, in the case of an emergency, to protect the health and safety of the website users or the general public. In the event of or in connection with the sale, merger, spin-off or other corporate reorganization of our company, your information may be disclosed to the new controlling entity in the regular course of business. You may not opt out of our sharing your information for these purposes.

Disclosure to Other Parties

We use your nonpublic personal information and your nonpersonal information to fulfill your request(s), perform warranty claims services, or meet any of our obligations to you under the contracts we administer. In addition, we may use your nonpublic personal information to give you a more customized, interactive experience with our website, to help us develop new products and services, or to measure the effectiveness of our online advertising initiatives, or for marketing purposes, targeting and retargeting, reporting, analytics, or other similar purposes. We may provide your information to our business partners, a dealership, service providers, actuaries, insurance companies that insure performance under our contracts, or affiliate companies so that they may assist us in accomplishing those objectives. We may store your information in a database maintained by us or a third-party service provider. If you use a third-party payment processor such as a credit card or payment service to make a payment to us, your nonpublic personal information will be shared with the payment processor. You may not opt out of our sharing your information for these purposes.

Third-Party Service Providers

We enter into contractual agreements with third-party service providers prohibiting them from disclosing or using our customer information other than to carry out the purposes for which the information was disclosed. We also require our service providers to do so as well. These third-party service providers are in no way authorized to sell, rent, or trade your nonpublic personal information. While there are such contractual obligations in place, we cannot and do not guarantee that a third party will not breach its contractual obligation and use your nonpublic personal information in a way contrary to this Privacy Policy.

Data Security

We restrict access to your nonpublic personal information to those persons who need to access that information to provide products or services to you. We maintain physical, electronic and procedural safeguards including data encryption to meet legal requirements to maintain the security of your nonpublic personal information.

While we employ such procedures to protect your Information, we cannot guarantee that the Information you submit to our website will be confidential or will not be transmitted to or intercepted by a third party. NEITHER VAS NOR ANY OF OUR AFFILIATES SHALL BE RESPONSIBLE FOR ANY HARM THAT YOU OR ANY PERSON MAY SUFFER AS A RESULT OF A BREACH OF CONFIDENTIALITY IN RESPECT TO YOUR USE OF THIS WEBSITE OR ANY INFORMATION YOU TRANSMIT TO US VIA A WEBSITE.

Data Retention

We will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law. We may also retain backup information related to you for fraud detection or to comply with applicable law or our internal security policies. If you have an account with us that has closed or a contract that we administer or in which we have obligations to you that has expired, we will continue to maintain your information under the policies and practices described in this Privacy Notice.

Reviewing Your Information

We try to maintain accurate information. You may contact us by the “Contact Information” means listed below to review the information we have related to you. You may request in writing that we correct or revise any information you believe is incorrect, if, upon investigation, we can verify that information needs to be changed.  If we do not revise the information as you request, you may file a written statement of the dispute with us and we will include that statement with any further disclosure of your information that we make where relevant.

Privacy Policy Changes

We reserve the right to make changes to this Privacy Policy as we deem necessary. Any changes to this Privacy Policy or our Terms of Use will be effective when the changes are posted on the website. Such changes will apply to both information we currently hold and information newly collected from the revision date.

Links to Other Websites

Our website may include links to other websites, such as social media sites, or sites for affiliates or their products. Those websites are not under our control and follow privacy policies that are unique to those websites. Those websites may place their own cookies on your computer. Visitors should read the other websites’ privacy notices before disclosing any nonpublic personal information to those websites.

California Residents Rights

California residents have the right to request the following information from businesses with whom they have an established business relationship:

  • a list of the categories of personal information that a business has disclosed to third parties during the immediately preceding calendar year for the third parties’ direct marketing purposes if any, and
  • the names and addresses of all such third parties, if any.

To request this information, you may contact us as indicated in the “Contact Information” section below.

Response to DNT Signals–California Residents’ Notice

We do not track our website visitors over time and across third-party websites to provide targeted advertising, so our website does not respond to Do Not Track (DNT) signals. However, some third-party websites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you.

Third parties that have content embedded on our website such as a social feature or a video provider, may set cookies on your browser and/or obtain information about the fact that a web browser visited a specific website from a certain IP address. Third parties cannot collect any other nonpublic personal information from our website unless you provide it to them directly.

Contact Information

If you have any questions about the information contained in our website, the nature or use of your nonpublic personal information, or believe that any material on the website infringes on any copyright which you own or control, please contact us in writing at the email or postal address below.

RoadVantage

Attn: Privacy Policy Rights,

8834 N. Capital of Texas Hwy, Suite 250,

Austin, Texas 78759

Telephone:  855.955.ROAD (7623),

For claims:  855-902-5246

Email:  info@roadvantage.com