by Duane Steffek | Jun 30, 2017 | Vantage Point
Guest blog by: Tony Dupaquier, Director of The Academy With the right program, the right incentive plan, and the right ongoing training, you can staff any dealership with solid F&I managers who will exceed expectations. But true superstars – the people who just...
by Duane Steffek | Jun 16, 2017 | Vantage Point
According to a recent survey, four times as many consumers would prefer to watch a video about a product over reading about it. This is just another reminder that technology lives in everything we do nowadays, and dealers can use it to their advantage. Here’s another...
by Duane Steffek | Jun 7, 2017 | Vantage Point
A recent Ward’s Auto article touched on a point we feel strongly about here at RoadVantage: People. Lately, much of the buzz in our industry has focused on technologies, and if/when/how to better integrate them into our processes. But at the same time, we can’t lose...
by Duane Steffek | May 12, 2017 | Vantage Point
We have all heard it before: customers who walk through the door to F&I and immediately state that they won’t be purchasing any products, they believe they are all a scam or have no value, and they don’t even want to hear it — all before the F&I manager can...
by Duane Steffek | Apr 19, 2017 | Vantage Point
This week, we came across a news item from a local NBC station about a couple deciding to purchase a vehicle service contract when their factory warranty was up, because they wanted to ensure they were protected if something went wrong. So far, so good. Then, the...
