Claims & Customer Service
Call: Ancillary Products — 855-902-5246
Call: Mechanical VSC — 844-427-4278, Option 1
Chat with our Live Chat feature
Email: claims@vtg-services.com
Online: Your User ID at our Portal https://portal.roadvantage.com/claims/login.php
(Please note that the RoadVantage Claims Portal is reserved for authorized dealership personnel only. Contract holders/consumers should call our toll-free phone number, 855-902-5246, for assistance. Thank you.)
Claims & Customer Service Hours of Operation:
7:00 a.m. – 7:00 p.m. CT, Monday – Friday
8:00 a.m. – 3:00 p.m. CT, Saturday
All contacts made after regular business hours — messages, faxes, and voicemails — will be returned the next business day. (Please note: holiday hours may be different.)
Learn more about the convenience of using the RoadVantage Claims App
With the intuitive Claims App, dealership service writers can easily submit and manage claims from their smartphones. The app is available for download now on the Apple App Store and Google Play.
