For Customers

Filing a Claim: Customers

Call: 855-902-5246

Visit:, use our Live Chat feature 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.

Fax: 512-795-9069


7:00am – 7:00pm Central, Monday – Friday
8:00am – 3:00pm Central, Saturdays
If after hours, messages, faxes and voicemails will be returned the next business day.

Our in-house Contact Center is staffed by highly skilled, highly trained professionals who are passionate about helping our customers and committed to providing you with headache-free claims service. Our state-of-the-art Contact Center technology enables our goal of first-contact resolution.

Reporting a Claim

Our claims examiners will need the following information (3C’s):

Customer complaint (what happened, where, when, how)
Cause of loss (details on how damage occurred including size, location of damage)
Correction (technician’s explanation for repair/replacement)

Additional information to provide:

  • Customer name or last 6 digits of VIN
  • Vehicle mileage
  • If Tire & Wheel claim: tread depth of damaged tire(s), tire/wheel make, model, size and cost
  • If Tire & Wheel or Key claim: part numbers
  • Service writer repair estimate
  • Photos of damaged area (when required per photo policy)

Claims Forms

Download PDF claims forms below when submitting by email or fax:

Reporting a GAP Claim

Please submit the following when filing a GAP claim.

  • Sales Contract
  • Buyer’s Order
  • Window sticker or MSRP/vehicle invoice if purchased new
  • Dealer Bookout Sheet, if purchased used
  • Payoff letter from lender
  • Loan payment historyAgent Services
  • Primary insurance Total Loss Settlement worksheet
  • Primary insurance policy declaration page
  • Police report
  • Adjuster’s evaluation report
  • Copy of the TL settlement check

Since requirements are subject to change, we will provide a current list of required documentation at the time you report your loss. It is important that all requested documents be submitted promptly to ensure no loss of benefits. Customers should continue making monthly payments until the claim is settled to avoid a potential credit rating impact and/or unnecessary late fees. Any fees incurred are the customer’s sole responsibility and are not covered by the GAP Waiver.

Photo Policy

Photographs are needed in the following cases:

  1. When the customer has prior claims history on file in last 90 days
  2. When a claim includes multiple components
  3. When the replacement cost of a tire is in excess of $450*
  4. On any wheel claim loss

Send photographs via email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the claim number in the subject line.

*RoadVantage reserves the right to require a photo on any tire claim regardless of price